K & M Party Bouncers Frequently Asked Questions.

Below you will find some of the most commonly asked questions regarding your rental and related. If you need further assistance, please feel free to contact us via our contact page or at (856) 982-4142 to speak to a K & M representative. We are here to ensure you have the best party and experience possible, so it is our pleasure to help.

Q: When should I reserve a bounce house?
A: Bounce houses are reserved on a first-call, first-served basis. Popular bouncers book up 1–2 months in advance. The earlier you book, the more choices you will have. If you have a date in mind, please reserve in advance to secure your bouncer. If bounce houses are still available, we are able to take same-day reservations.

Q: How much does it cost to rent?
A: Our bouncer rates begin as low as $175.00 for a full day. A full day consists of 8–9 hours. Units are delivered in the morning and picked up in the evening.

Q: Do you require a deposit?
A: Yes, we do require a deposit to hold the reservation. Deposits are generally $75.00 or $125.00 depending on the unit you are reserving. Deposits are accepted via credit card over the phone or through our website.

Q: What are the requirements to make a reservation?
A: All renters must have a major credit or debit card in their name. The card will only be charged for the required reservation deposit unless you request to pay in full. The remaining balance is required in full on the day of your event prior to setup. We accept payment in cash or credit card. If paying by credit card, a $10.00 processing fee applies. We do not accept checks.

Q: What if I cancel?
A: You will not be charged if you cancel 7 days or more in advance. If you cancel less than 7 days prior to your event, K&M Party Bouncers will not refund the deposit. If K&M Party Bouncers has to cancel due to weather or personal emergencies, there will be no charge.

Q: What are the cancellation and rain policies?
A: When you reserve an item and pay a deposit, we hold that item for your specific date and time. If you cancel within 7 days of your rental, you will not receive a refund. If you cancel or reschedule with 8 or more days’ notice, we will hold your deposit and allow up to one year to reschedule and apply it to your balance. If high winds or heavy rain are forecast, you may reschedule within the same calendar year (with at least 14 days’ notice) or cancel and forfeit your deposit.

Q: Do the Party Bouncers need to be set up on grass?
A: The safest surface is a level grassy area. We discourage setting up on concrete for safety reasons. However, we can set up on concrete or asphalt if necessary. Please notify us when ordering if the surface will not be grass so we can bring the proper anchors. Some larger units can only be set up on grass.

Q: How much space do we need for the rental?
A: We require at least five extra feet on each side of the unit for securing it. There should be a minimum clearance of 20 feet overhead, free of wires or branches, for most inflatables. Slides require an additional 5 feet of clearance above the listed height. The area should also be free of debris and animal droppings.

Q: What kind of power is needed for the bounce house?
A: Our bounce houses plug into a standard 110v household outlet. We supply the extension cord and ask that nothing else be plugged into the same outlet. The bounce house should be placed within 100 feet of the outlet. For an additional charge, we can provide a generator.

Q: What happens if I have an underground sprinkler system or wires?
A: Please inform us when reserving your unit so we can make the necessary arrangements for anchoring. If you prefer that we stake the unit in an area free of sprinkler lines or wires, that is perfectly fine.

Q: Can we have a bounce house at a park?
A: Yes, most parks allow bounce houses, but you must confirm with the park district first. Check their requirements and whether electricity is available, as it is required to keep the bounce house inflated. We deliver, set up, and take down the party bouncers for you.

Q: Is K&M Party Bouncers insured?
A: Yes.

Q: Are your inflatables inspected?
A: K&M Party Bouncers are registered and inspected with the State of New Jersey. Each inflatable has a permit attached by the state. Our inflatables are safe and durable.

Q: Are your units clean?
A: We clean and sanitise the units after every use.

Q: When do you set up and pick up?
A: Rentals are delivered and set up at least one hour before your event begins. Morning deliveries occur between 7:00–11:00am and evening pick-ups between 6:30–9:00pm. We will contact you a few days before your event with your scheduled drop-off time.

Q: Should we tip the staff setting up the inflatables?
A: Our delivery drivers handle the physical labour of setting up and cleaning the equipment and reviewing safety rules with you. If you feel they did an excellent job, a small tip is appreciated but never expected.

If you have any other questions, please feel free to call us any time at: (856) 982-4124